Careers | Live Human Website Agent

Customer Service Representative

Current Job Opening:

Note: A Polygraph Test will be require for this position

We are looking for a customer service representative to join our customer service department. We are a thriving tech company and digital marking service with about 60 employees. We help eCommerce businesses grow by incorporating conversational marketing technology and strategies into their marketing efforts. Our cutting-edge technology helps our clients double or even triple their leads and sales and get ahead of the competition by streamlining their customer’s journey. We are looking for an honest, trustworthy, positive, dependable, self-motivated team player. With that being said, PLEASE DO NOT APPLY IF YOU ARE:

Narcissistic, judgmental, pessimistic, resistant to change, irresponsible, indifferent, and tend to be drama queen or king. If your car gets stolen, breaks down, your battery dies, and you find yourself stranded on the side of the road once or twice a month, excuse yourself from this post. If you plan to have menstrual cramps, pink eye, strep throat, diarrhea, or CoVid when we make weekends mandatory, click yourself another job posting. We are sympathetic to family emergencies, but we assure you that you will not last long if a Grandpa has a stroke or a Grandma dies every time we require you to work on a holiday.

Also, untrustworthiness will not be tolerated. So Do Not apply if you have tendencies or impulses to LIFT things from company workstations such as copy paper, ink cartridges, staplers, hold punchers, Gem clips, highlighters, corrective tape, clipboards, mouses, keyboards, headsets, etc. And don’t even read any further if you plan to have co-workers clock you in or out, use company resources for your start up, binge watch Mr. Beast videos on YouTube, or make Tik-Toks while on the clock. You can dream about being the next big YouTuber or Tik-Toker, but it won’t be on our time.

Still here?

We are team oriented at SiteAgent.net with one mission, which is to help our clients grow their online businesses and offer exceptional customer service along the way. We are empathetic and prioritize each client's need, ensuring swift resolutions and personalized assistance. If you are the kind of customer service rep who puts customers on hold for long periods of time, or without permission, always assume customers are trying to get something for free, make customer’s personal info known to the room, get an attitude or hang up on customers after they piss you off, you won’t last until the end of the week with SiteAgent.net. Being a customer service representative, you should realize that at the end of the day, it’s not the company that pays your salary, it’s the customer.

Key Responsibilities:

Respond to Inquiries - Address customer questions and concerns via phone, email, live chat, or social media platforms.
Resolve Complaints - Handle customer complaints, ensuring a resolution that satisfies the customer's needs and aligns with company policies.
Provide Product/Service Information – Educate customers about product features, services, pricing, and availability.
Process Orders and Refunds - Assist customers in placing, tracking, or canceling services, and handle refunds.
Document Interactions - Maintain detailed records of customer interactions, transactions, and resolutions in our CRM system.
Feedback - Gather customer feedback to improve products, services, or overall customer experience.
Technical Support - Troubleshoot basic technical issues and escalate complex problems to the appropriate department.

Education and Qualifications:

High School Diploma or equivalent
Strong Communication Skills - Ability to communicate clearly, both verbally and in writing.
Problem-Solving Abilities - Quickly identify issues and provide effective solutions.
Technical Proficiency - Familiarity with CRM software, email systems, or other customer support tools.
Attention to Detail - Ensure accurate and thorough responses to customer inquiries.

Job Type: Full-time